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Hey Managers…Can You Embrace Failure?
With the upcoming election we are bombarded with campaign commercials. Over the past couple of decades election campaigns have turned negative. Candidates love to tell everyone about what is wrong...
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Communication – Keeping Them and YOU “In The Know”
Communication is essential to quality service, training and selling. Effective communication in any area of hotel operations will lead to continued and future success. Surveys have shown that your team...
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Sustaining Training Beyond the “Event”
As you are aware, the market can change quickly and there is more and more information out there we all need to digest and incorporate into our work. In my role in human resources, I was challenged...
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New Hiring Pitfalls to Watch Out For
With the approaching holiday season, organizations may be looking to add staff. Unless you’re new to your job, you’ve probably done some interviewing and hiring and may be comfortable with your...
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Plan to Make Next Year a Great One
As the year wraps up, managers have a lot on their plates – hosting holiday events at and for the business, managing staff vacation requests and personal holiday plans. Most organizations are also...
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8 Tips on Dealing with Workplace Dating
Managing a business is tough enough these days – you’re asked to be a teacher, mentor, role model and task master. And that’s when your employees aren’t asking you to be their social secretary,...
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What’s a Happy Employee Worth?
One of the items that comes up regularly in our employee surveys is a wish for improvements in our physical work environment, so we’ve made some investments recently in fresh coats of paint, removing...
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Six Ways to Influence Customer Loyalty
My husband and I ate out Friday night at a restaurant some friends told us about. The restaurant wasn’t new, we didn’t have a coupon or special offer, and it wasn’t exactly convenient to where we...
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Employee and Manager Engagement Can Give Your Organization a Boost
Good news! According to research recently published by Gallup (http://www.gallup.com ), employee engagement appears to be improving and the segment that showed the largest gain between 2009 and 2012...
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Don’t Forget, Safety First
We’re wrapping up National Safety Month (www.nsc.org ), and it’s a good time to evaluate the safety programs and policies at our organizations. Almost every company has a documented safety policy and...
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